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Ethics in design functions in real estate and hospitality service - An overview

Welcome to the blog on Ethical Processes in BusinessThe word “ethics” refers to the moral principles or values that enable us to do the right things. In a broader sense, ethics include integrity, objectivity, professional competence, confidentiality, and professional behaviour. Any compromise in ethics can lead to adverse implications for the organization. This blog is a supplement to my first book on “Ethics in the Real Estate Industry” which is expected to be launched soon. In the first volume of the book, three design functions - Architectural design, Interior design, and MEP services have been analysed from an ethical perspective. For this purpose, we have considered 91 key processes and tabulated 916 key business activities in each of three design functions that, which if not performed diligently and professionally, can hurt the organization /can adversely impact business. Type of activities Design of Architect Design of Interiors Design of MEP Combined for 3 functions Core activities - 292 Core Design 116 63 69 248 Statutory 18 12 14 44 Subtotal 134 75 83 292   Essential supporting activities - 282 Making Configuration tables 4 4 4 12 Making master data tables 4 4 4 12 Risk assessment 47 47 47 141 Assigning access rights 39 39 39 117 Subtotal 94 94 94 282   Other supporting activities - 342 Designer's traceability 3 3 3 9 Audit trails of designer's activities 2 2 2 6 Coding schemes 14 14 14 42 Document management systems-Hard-Designs & Drawings 12 12 12 36 Document management systems-soft-Designs & drawings 8 8 8 24 Budgeting for designers 11 11 11 33 MIS/Dashboard for designers 14 14 14 42 SOP for designers 8 8 8 24 Financial approvals 16 16 16 48 Core documents 6 6 6 18 Statutory documents 7 7 7 21 Functional manuals 3 3 3 9 Similar type 3 3 3 9 Key performance indicators-Designers  7 7 7 21 Subtotal 114 114 114 342   Grand total of Activities 342 283 291 916 The adverse impacts have been categorized as any one of three types below or a combination thereof and marked as ① or ② or ③① Quality of design or quality of construction or project costs or customer satisfaction or revenue of the company as relevant.② Statutory or regulatory compliances③ Efficiency or effectiveness of the design processA comprehensive list of these activities and their impact is available in the handbook – “Ethics in the Real Estate and Hospitality Industry – Volume 1”